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No 'Create sub-task' present in the 'More' menu of a story

Tanya Moldovan

Hi,

I cannot find the option of creating a subtask for a story.

I am following this guide in order to enable sub-tasks:

https://confluence.atlassian.com/adminjiraserver072/configuring-sub-tasks-828788265.html

I have enabled sub-tasks, created sub-task issue type and it's present in my issue type scheme.

It's also part of my project's issues types:

However, I cannot find the option `Create subtask` in the desired story.
When I click the 3 dots in the right side, I get this menu: [Add flag, Move, Clone, Delete, Configure]

When I click the 3 dots near the icons `Link issue` and `Add attachments` I get only `Add More` which leads me to the marketplace (which has some PAID sub-task relaed add-ons).

The only option I found is to create a new issue of `Sub Task` type and then link it to the parent issue, but it's too complicated for just adding some subtasks to a story.

What am I doing wrong?

Where is that `Create subtask` option?

Please help,
Tanya

Accepted answers

Tanya Moldovan

As @toffee mentioned, if choosing Kanban classic the option is available.

To solve my problem I've created a new project using that template and moved all the issues there.

All comments

Suren Raj

Hi, Tanya.

The documentation you looking at is for Jira server. Below is the documentation for Jira cloud:

https://confluence.atlassian.com/adminjiracloud/configuring-sub-tasks-818578898.html

Let us know if the issue still persist.

Tanya Moldovan

Hi, Thank you for your reply.

Tanya Moldovan

I have checked the guide.I have everything enabled, I have the needed sub-task issue type, I still don't see the option.

Tanya Moldovan

This guide: https://confluence.atlassian.com/jirasoftwarecloud/creating-issues-and-sub-tasks-764478439.html

says that: Quick add buttons: Add attachments, subtasks, linked issues, and content from Attlasian Marketplace apps.

toffee

Same problem. Is it related to free trial version?

Nic Brough -Adaptavist-

No, trials are limited only by time.

It looks to me like the "new issue view" is the problem here, as it does not contain sub-task creation links like the old view.

toffee

I try to turn off "new issue view".

The old view still does not contain sub-task

Nic Brough -Adaptavist-

Ok, that's even more simple - you don't have any sub-task types in this project's issue type scheme.

Tanya Moldovan

So if I create a Kanban (Classic) it works. But why doesn't it work it Kanban project? How are we supposed to know the difference and why it is not documented?

And now what do I do with my existing project to make it work?

Nic Brough -Adaptavist-

Because you have not selected a project type that has sub-tasks by default. All you should need to do is add one or more sub-task types into the issue type scheme.

Tanya Moldovan

I did add it - as described in the original question (check the screenshots). Everything is enabled according to the guide, but the option is not there

Tanya Moldovan

As @toffee mentioned, if choosing Kanban classic the option is available.

To solve my problem I've created a new project using that template and moved all the issues there.

Tsegereda Mulugeta

I'm having the same problem. Thanks Tanya for trying to get to the bottom of this issue

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