This question is in reference to Atlassian Documentation: Configuring the customer portal
Is it possible to configure a custom URL, something like https://support.companydomain.xx , which links to our service desk customer portals?
Hi Benjamin, it is not possible to customize a URL in Cloud due the Restricted Functions.
Cheers,
Rodrigo Silva
Taking into account what Rodrigo wrote, you can probably have IT to automatically redirect https://support.companydomain.xxx to your Service Desk.
It's not perfect but could be enough for allowing users to have a simple URL to remember.
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