nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Bitbucket commits not showing up on Jira Cloud

Frank Fu

Hi,

I'm currently using Bitbucket Cloud and Jira Cloud and have the two applications linked. For the past year or so this has been working great and I can see which commits on which branches have been made against a specific Jira ticket. See attached image.

This doens't seem to be working anymore . I've made sure my commit formats have not changed.

Any ideas?

Accepted answers

All comments

Rambabu Patina {Appfire}

Hi @Frank Fu,

Can you confirm that Smart commits are enabled as per Enabling DVCS smart commits.

If they're enabled, it could be that you're running into DVCS Smart commits not working due to user not found via email or JIRA Cloud commits not showing up. Please check the possible causes outlined in those articles and see if any of them applies to your case.

Thanks,
Ram.

Frank Fu

We've enabled DVCS Smart commits and I've made sure that all users have the correct permissions (link 1) and the email address match up (link 2). See image attached.

I might note that this started happening right after I upgraded from Bitbucket Standard to Bitbucket Premium though I'm not sure if these two events are related.

I wanted to see if I can get some logging but apparently this is not available on Jira Cloud.

Any clues?

Rambabu Patina {Appfire}

Hi @Frank Fu,

Try to manually synchronize the repository to enforce a Full synchronization. If you still have the problem, please contact at https://support.atlassian.com/.

Thanks,
Ram.

Frank Fu

Hi @Rambabu Patina {Appfire},

Thanks for your responses. Where can I enforce a Full synchronization? I've also logged a ticket directly to https://support.atlassian.com/..

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

bitbucket

bitbucket-cloud

jira-cloud