problem to import data of spent hours from jira to eazybi tool

Vladyslav Skrypnyk

Hi guys, I faced a problem to import data of spent hours from jira to eazybi tool. In documentation said that if Tempo Timesheets is installed in jira, eazybi will detect it automatically and show add-on tab in import settings to set data. We use Tempo Timesheets is about 3 years in our jira, but eazybi not detect it.
Could you help us to solve this issue? Because using this tool (eazybi) without data of spent time on each task or activity is not interesting.

Krisztian Kovacs_rapuo3

Hi @Vladyslav Skrypnyk,

I know it sounds silly but the first thing I'd check if the data is indeed synced.

Also I'd go over this again: https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/tempo-timesheets-custom-fields

And if everything seems to be good but still no data then I'd check logs files.

Also restarting Jira or reconnecting EazyBi sometimes solves random problems.

I hope this helps somewhat.

Let me know if it did.