Can Jira issues marked as KB Article automatically appear in Confluence?

Question

Our engineering team uses Jira to track and fix bugs. Some bugs end up getting labeled as KB Articles and I would like these to automatically be displayed in Confluence as a page within the Knowledge Base space.

I'm thinking that there would be a function in Jira that enables the software developer to "push" the KB article to Confluence. That way the support team can see them in Confluence.

This would allow support agents to search KB Articles they create and KB Articles that the development team exposes in one place, Confluence.

AhmadDanial · Answer

Hi, Daniel.

You are welcome. In this case, you will have to configure the JQL of the JIRA macro to use the Status field instead of labels. For example:

project="Palace" AND status="KB ARTICLE"

Please give it a try and let me know how it goes on your end.

Side note: Are you an advocate of knowledge too? Kudos to you for being one!

Daniel Hurtubise · Answer

Thank you for the reply Ahmad. for us KB Article is a STATUS, not a label. Your description of the requirement is correct except that instead of "labelled with", it's the Issue Status.

AhmadDanial · Answer

Hi there, Daniel.

Since you mentioned about having the bug tickets being labeled as KB articles (for example):

Issue Navigator View

I was wondering if you are looking at having the JIRA tickets labelled as kb-articles to be displayed in the Confluence page like this via the JIRA macro:

Unless I understand the requirement wrongly, are you looking at transforming a JIRA ticket into a knowledge base automatically when it gets labelled with kb-article? For example:

* JIRA ticket Summary: Confluence KB title
* JIRA ticket Description: Confluence KB content

Please keep me posted on this. Thanks.