Trigger based on ageing of ticket status

Question

I would like to setup something like this :

- If an issue is in a particular status for more than a specific period I wan to send an email to a specific group

- The above will vary based on the priority of the issue (Critical, High Medium, Low).

Can you help with this please.

Vinod Sukumaran · Answer

Thanks. Can you also help with how can I send an email if the status has exceeded a number of days.  Also if there is a reference to JQL please do share the link.

Dave Bosman _Inetum_ · Answer

Could be something like

status = done and status changed BEFORE -5d

Vinod Sukumaran · Answer

Thanks Dave. I downloaded and installed Automation for Jira.

Can you share any reference on JQL or how to implement this ? I couldn't find any good ones on the net.