Hi,
I would like to create a dashboard and a report for Jira Service Desk showing all tickets that have been open for longer than 7 days. There does not appear to be an easy way to do this - please can someone help?
Hi @Barry Abrahamson,
you can select the issues like this
created<-2w and status != Done
Maybe you will have to add the project or use another/more status, to make it work for you.
This is actually very easy to accomplish with JQL:
status = Open AND created <= -14d
You can add to it other parameters if you need (project, issuetype, etc...)
JSD has SLA. Read this - https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html .
This a best tool to be escalate such tickets automatically, not by hand (which I presume you want to do with a mentioned query).
With SLA you can automate a trigering email, escalate priority or simple view the new metric on the main dashboard for JSD project.
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