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Is it possible for one team to be able to change a ticket's out of the workflow

Melissa_Liotta

I am trying to find information to see if it possible for one team/group to be able to change the ticket status is out of workflow order...but other users would have to process the ticket as per the workflow?

For example:

User A: New -> Dev accepted -> Peer Reviewed -> Test Started -> Test Finished -> Closed

User B: New -> Dev Accepted -> Closed

Thank you in advance for your suggestions & recommendations.

Accepted answers

Alexey Matveev

Hello,

It is possible. You could create all transitions from both of your workflow paths. Then you can create two different project roles. then you make a condition for each transition that only users in a certain role can see this transition. Then add required users to each role and each of the users will see transitions, which the user is supposed to see.