JIRA Agile cannot execute the rank operation...Ask your administrator to perform a manual re-index.

Question

I keep getting the following message. I have tried both reindexing options but it doesn't fix it. Can anybody help please?

"JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index."

Ciaran Kennedy · Answer

Ok, I was able to solve it by following these instructions...

https://jira.atlassian.com/browse/GHS-11050

Alexey_Rjeutski__Polontech_ · Answer

Please check the logfiles - maybe there is some error during indexing