How to limit a user to not see comments and tasks

Mark Kettle

I have created an external role and user. I added the user to the role, as an observer. This is good. They are limited only to the project and only to JIRA. However, we wanted to allow the software developers to continue to develop and communicate un-fettered wrt tasks and comments (comments in defects, stories, etc.). To do this, we want to limit the ability for the external user to see the tasks or comments. So far, all that we can do, is make them an observer, but cannot limit them further.

Mahesh S_y9hwt0

A workaround would be clicking the drop down 'Viewable to all users' and changing to whatever groups you need. So that, the comment will be restricted to such users, being confidential. 

However, there is no direct solution for restricting the view access of observers on all comments and tasks. The above one is just a workaround since, the developers can't do this every time.