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Large number of users have suddenly lost access

Frank Bernhardt

As of this morning a large number of users have lost access to the projects. The setup looks correct but the get the message that the project is not visible as soon as they want to open it.

No change was done on the configuration. Is there a general problem?

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Victor Mutambuki

Frank

Can you verify with one of the affected users that they still have or don't have access to the application?

Victor

Frank Bernhardt

The users have access to the system and they see the projects. When they click on the project it will display "no access". I have verified that they are all developers or admins for the project.

Victor Mutambuki

Frank,

In the project(s), add the users in the USER ROLE under Users and Roles.

Victor

Frank Bernhardt

We are using the cloud version. I think there is no Users and Roles section. I have given everyone Viewer access on top.

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