ZIRA can be used for service desk

Rupali Bavaskar

Hi. I never used Zira, however, my IT team uses Jira but at a basic level. I am in the Helpdesk - service area. When I go through this software I come to know that this is specially designed only for IT people. can I use it at the service level where the customers used to call us with various service related issues?  

Charly _DEISER_

Hi @Rupali Bavaskar

Yes, you can use Jira in your helpdesk area. Here you can see how service desk can help you: https://www.atlassian.com/software/jira/service-desk

Hope this helps!