Not receiving Password reset email

Question

Team,

We setup a user account for Michael Bailey and he has not received the email to setup his password. We tried to send him a reset password email, but it hasn't arrived.

His email address is michael.bailey@ybr.com.au

Kind regards,

Steve Achilleos

Shannon S · Answer

Hi Steve,

The Cloud team has a way they can look up your email address to see if it's on any block lists and remove it.

Please reach out to them so they can assist you.

Regards,

Shannon

Steve IT · Answer

We are using the Jira Cloud version.

Yogesh Mude_u145qk · Answer

HI @Steve IT

Welcome to the community!

Could you please let us know for which application you are talking i mean Jira server or cloud?

If its a Jira cloud please have a look at the below discussion.

https://community.atlassian.com/t5/Jira-questions/Not-receiving-Password-reset-email/qaq-p/776346

https://community.atlassian.com/t5/Jira-questions/Password-reset-e-mail-not-sent-to-user/qaq-p/590014