How to change team account email address?

joao.romao

I am admin of Jira and Bitbucket accounts of my company and I have one user that has been working as a freelancer to us in the recent past. I have created an account using his personal email address, but I hired him as a full-time employee and I would like to change the e-mail of his account to another one that has our domain. In the User Admin's page I couldn't find any way to change the email. I have to change the email instead of creating a new user using the new e-mail with our domain in order to have the history of the tasks and projects the user already have when he logins with his personal e-mail. Is there a solution for this problem?

Petter Gonçalves

Hello João,

If you are not the Administrator of the user domain, only the own user can change his e-mail address by performing the steps below:

- Navigate to https://id.atlassian.com > login with his credentials > Click on change e-mail option at the menu Email address and notifications

If you would like to configure you as the Admin of your organization domain be able to manage and configure every account details for other users, you can check the documentation below:

https://confluence.atlassian.com/cloud/organization-administration-938859734.html