Jira Cloud API for Creating Comments on Issue has a jsdPublic boolean that won't activate

Question

In the Jira Cloud API, there appears to be a field on the Add Comment functionality of Issues called jsdPublic which would allow comments on the Jira Service Desk to be viewed publicly. When making a sample request using Postman with this field set as "true", however, the response simply returns the jsdPublic field as false

Request Body:

Response:

The user in question here has Administrator and Service Desk Team permissions as well. Does anyone happen to know why this is happening or how I can correctly set the jsdPublic field on my comments to make my comments appear publicly?

Angélica Luz · Answer

Hi Michael,

Thank you for the information.
I was able to reproduce the issue here.
I added a user who is only a participant but does not have a JSD license, and the comment is added as internal, even though using "jsdPublic":true.
Can you please check if the user has a JSD license?
Even though the user is an administrator, if he/she does not have a license, they won't be able to post public comments.

Regards,
Angélica

Michael Li_hmjb0z · Answer

Currently, I have the user set as a request participant, but the result that I'm getting back is still the same (comments are still being made internally)

Angélica Luz · Answer

Hi Michael,

I tested the same endpoint on my test instance and it works correctly.
In this case, I used a test issue where I'm a reporter and assignee.
I would like to know if the user that is using this API is a collaborator of the issue (reporter, assignee, participant) because even though he is an administrator, he must be a collaborator on the issue.

Here is what I tested:

Regards,
Angélica