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User Count for Pricing

Jérôme Patt1

Hi there,

how is the number of users calculated for the pricing model? I connected an ondemand instance to our google apps for business account (which helds 64 Accounts at the moment) but only 9 Users are actually using the ondemand jira. Can you confirm, that only active users are counted for the pricing model?

Cheers,

Jérôme

Accepted answers

Jérôme Patt1

Sorry for the late answer. Thx 4 replying that fast. Everything is clear now.

All comments

Jobin Kuruvilla [Adaptavist]

Any user who is able to login to JIRA is considered active (jira-users group by default). You can control this by global permissions.

Jérôme Patt1

And how can I prevent, that 64 User are purchased? Do I have to delete them on the global permissions tab?

Jobin Kuruvilla [Adaptavist]

Remove those users from the group that you have used in the "JIRA Users" global permissions. The group name is "users" by default in onDemand but you can add a different group if you want. Else make sure the "users" group has only 9 members!

Jobin Kuruvilla [Adaptavist]

In that case, remove "Any" and add "users" back.

Jérôme Patt1

Sorry for the late answer. Thx 4 replying that fast. Everything is clear now.

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