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Capture User who does the transition in CLOUD by Groovy

Eduard Diez

I need to capture who does the transition number 201.

Working in service desk

I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She will be automatically assigned the Issue.

This is possible in CLOUD,

Accepted answers

Shannon S

Hi Eduard,

Can you clarify with me what you're trying to do?

What I understand is that you want an issue automatically assigned to someone when an unassigned issue is escalated. Can you let me know what the assignee would be based on?

Regards,

Shannon

All comments

Shannon S

Hi Eduard,

Can you clarify with me what you're trying to do?

What I understand is that you want an issue automatically assigned to someone when an unassigned issue is escalated. Can you let me know what the assignee would be based on?