Can you order the comments from newest to oldest on the new issue view?
Hi @Theresa DeLone,
Yes, you can.
Here the related KB: https://confluence.atlassian.com/adminjiracloud/changing-the-default-order-for-comments-from-ascending-to-descending-884344544.html
Hi Theresa,
head over to the advanced settings Jira Settings -> System -> General Configuration and in the upper right is a button called "Advanced Settings". There you have a property called "jira.issue.actions.order" and this can be changed to "desc" from "asc" but will also influence the visualization of other data as also commented under the setting.
Best, Max
Comments re-ordering is available - Ascending/Descending You will find the upward/downward arrow option next to Comments Tab to re-order
@Tansu AkdenizYou are sending link for Jira server, @Theresa DeLone you will need to click the link Tansu sent to cloud, then try to perform changes base on documentation.
Thank you!
Thank you for the replies, I was able to make the change.
You're welcome Theresa, please feel free to accept this comment and others as solution for other users looking for the same information in the future
This did not work for me. I've changed it to desc but it still renders comments in ascending order, oldest on top to newest on the bottom. I've changed it back and forth between asc and desc a number of times, and the sort order remains the same.
This did not work for me either. Specifically on the new views:
I am able to sort the order of comments on the old issue view.
In the new views, the arrow down next to the Comments is just a drop down to switch it between Comments and History (and not a toggle for sort order). That was a little misleading.
This did not work for me.
This does not work for me either, same issues as Thuy-Van Watts in previous comment.
Why doesn't this also affect the modal window? It only affects the full-screen view.
You are looking at the old view. The arrow is not available in the new view.
If you care about having this as a user preference, please vote for this issue: https://jira.atlassian.com/browse/JRACLOUD-5443
And/or this one, for folks who haven't given in to The Cloud:https://jira.atlassian.com/browse/JRASERVER-5443
Atlassian's been ignoring it for nearly 15 years now, probably because we're writing comments and questions in the "Community" rather than voting for the right issue.
You'd think Atlassian would have figured out how to store user preferences by now. Thousands of their customers certainly have figured it out for their own products.
Actually, the issue you linked is not the same as the one being requested in this question.
The OP wanted to know how to sort comments newest to oldest in the "new issue view". The "Solution" is that it's not possible. The feature was removed when the "new issue view" was released.
The issues you linked above for voting are not related to the "new issue view". They are related to a bug in the old issue view that resets the sort order when a session ends. Since the sort order can no longer be set at all in the "new issue view", then even if we vote for the features above and they are developed, it will not help.
The issue people who have the problem described here should be voting for is:https://jira.atlassian.com/browse/JRACLOUD-69548
If you want to be able to sort comments newest to oldest in the "new issue view", then vote for this feature:
https://jira.atlassian.com/browse/JRACLOUD-69548
I seriously doubt Atlassian listens to their users at all, but it can't hurt.
This is the most definitive answer in this thread! ***The "Solution" is that it's not possible.***
Thank you Jim Ryan - how can I vote this as the accepted solution?
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