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JIRA Cloud: Customized Workflow validation message

Anuj B

When a certain workflow validator / condition is not met, JIRA Cloud throws the error "Something isn't letting us move <JIRA ID> to Ready for Review. Ask your project administrator to check the workflow settings and transition conditions."

How & where can I change this default messaging to indicate exactly why the transition failed?

Example:
The Story could not be Closed because at least one sub-task is not closed.

Thanks!

Accepted answers

All comments

Moses Thomas_08kyb0

@Anuj BIf you don't want this condition, Jira admin can remove this condition, but it makes no sense to remove it this is why you need to complete all substask before closing story for example.

Best!

Anuj B

Hey @Moses Thomas - my question was not about removing the condition. I just want the validation message to be more intuitive to indicate exactly why a certain transition failed.

This isn't helpful - "Something isn't letting us move <JIRA ID> to Ready for Review. Ask your project administrator to check the workflow settings and transition conditions."

Raynard Rhodes

This option is available in that particular validation configuration. I wanted to check the conditions but my Jira is currently down for maintenance.

Raynard Rhodes

This particular validator is for if a field is/isnt' initialized.

Moses Thomas_08kyb0

@Anuj BI think the message is built in, it gets complex to modify the message in cloud.

Anuj B

@Raynard Rhodes - is that screenshot taken from JIRA Server/Hosted instance or Cloud instance.

Here's my use case: Prevent an issue from being closed if its blocked (flagged).

Transition Validation defined: The field Flagged will have to be equal to value 'NULL'. Compared as String.

I do not get the option you get to customize the message when this validation fails, as seen here:

Screen Shot 2018-08-06 at 12.06.21 PM.png

Raynard Rhodes

Cloud instance.

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