nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to log into Jira Cloud on Chrome

James Craig_6z74fo

I'm able to log in fine on Edge. On Chrome I keep getting the error in the screenshot. I've reset my computer and also cleare my cache.

Accepted answers

All comments

Moses Thomas_08kyb0

@James CraigClear browser cache and re-start browser properly, ie close browser and try to access login page again. it should work.

James Craig_6z74fo

I've done both several times. No effect.

Moses Thomas_08kyb0

@James CraigPlease try resolution stated in this article https://confluence.atlassian.com/cloudkb/oops-you-ve-made-a-malformed-request-when-resetting-atlassian-account-password-900816987.html

best!

James Craig_6z74fo

@Moses ThomasThanks for the assist. Tried that as well.... same issue. I've also submitted a Support ticket with Atlassian... maybe they'll ping in.

Moses Thomas_08kyb0

@James CraigOK great, please update once issue is resolved.

Fabio Genovese

Hi @James Craig

I had the same issue using Chrome for Ubuntu and I solve it after update Chrome.

Hope this help

Cheers

FABIO

Thomas Jacobs

Is this issue still being looked at? I'm currently having the same problem on Chrome (after I cleared all site data). I tried logging in on https://id.atlassian.com/login and through a password reset link. Both failed.

I cleaned my entire browser cache, restarted the browser, even restarted my computer. Nothing works.

The login works fine on Firefox. Haven't tested other browsers.

Marcel Rizzolo

I have the exact same issue, I cannot access any of my Atlassian accounts on chrome, it is fine on firefox and even on ie. I have cleared cache, cookies, history, even uninstalled and reinstalled chrome with no chance. I really hope someone at Atlassian can sort this soon.

Fabio Genovese

Hi @Marcel Rizzolo

Please, can send me Chrome version (number, build and Operating System, like WIndows, linux and which distro of Linux: Ubuntu, Debian, CentOS, etc).

Thanks

FABIO

Marcel Rizzolo

Hi Fabio,

I am using Chrome - Google Chrome is up to date Version 68.0.3440.106 (Official Build) (64-bit) on Windows 10 Pro x64

Thanks,

Marcel

Thomas Jacobs

Any news on this issue? Is there a different way that I can log in to my account (using Chrome) until the problem is fixed? Maybe through copying certain cookies (if that is feasible)? Thanks in advance.

Fabio Genovese

Hi @Thomas Jacobs

This is the result of my test:

- Linux Ubuntu: Chrome version 68.0.3440.106 (Official Build) (64-bit). It WORKS

- Windows 7: Chrome version 68.0.3440.106 (Official Build) (64-bit) . It WORKS

- WIndows 10: work in progress: I have no Windows 10. I'll try using a VM

FABIO

Thomas Jacobs

I am on macOS High SIerra (10.13.6), although it would be strange if this was an OS related issue. If you want, I could send you the URL that gives the "Malformed request" error. I am hesitant to post it here.

Thomas Jacobs

Hi @Fabio Genovese: Any updates on this?

Andrew Cormier

I'm having the exact same issue, on a brand new machine. I was able to fix it and here is how and it'll hopefully help Atlassian & Google work out the issue.

How I broke it:

Spun up a brand new machine
Installed Chrome
Logged into my google account to sync settings
Attempted to access the Atlassian sites
Received the malformed requests every login attempt, wiped all cache etc, shut down chrome, tried again and still had the problem

How I fixed it:

Uninstalled Chrome
Reinstalled Chrome
Before logging into my google account, I logged into Atlassian sites. Login worked
Logged into my google account to sync settings
Previous sessions still worked and I'm still logged in and able to use chrome

Fabio Genovese

@Andrew Cormier

Thanks for your answer. This means login with google account have some issues about cookies and login situation. I wanna try again

Andrew Cormier

The weird part is even deleting all your cookies from all time doesn't resolve the issue. Unless it's related to having multiple computer systems running with multiple instances of chrome open and active. Even though I managed to get myself logged in on the new system yesterday, the issue still persists on my old system, my home system, and a few of my servers.

Geoffrey Cleaves_63uggz

I have the same problem. Had to log in with Safari just to post this!

736931 Stepan Boichyshyn

I have the same issue not only with Jira. The same happened with AWS.
Resetting cache doesn't help.
The only one solution you can use is to isolate such sites in the separate "environment" with SessionBox extention for your browser.
Looks like this is the Chrome issue and it is possible that it can't be fixed by Atlassian engineers.

Thanks!

Vladimir Pal

Same issue! Nothing helps me. madness

Matt Canty_uj8wrx

I've just hit this issue and got into a twist. If you are stuck I recommend the following action:

1. Log in via another browser or incognito Chrome window
2. Reset your password and 2FA settings

WARNING: DO NOT REMOVE ANY EXISTING 2FA OR RECOVERY DATA
It appears that Bitbucket is somehow different to the rest of their estate, and now I am completely locked out of Bitbucket pending a support request being looked into.

3. Log in. You may find a new log in flow like I did.

When I did this and tried to log into Bitbucket I faced TWO 2FA screens.

I am so confused it's amazing how complicated this situation is.

EDIT

After raising a ticket with Atlassian I was directed here:

https://confluence.atlassian.com/bitbucket/two-step-verification-777023203.html#Two-stepverification-Recoverycodes

I was able to request a recovery code, and use that in the 2FA form (the 2nd one...) to access Bitbucket!

ssh git@bitbucket.org recovery_codes

Hope this helps someone.

Leonardo Romero_w8dsh2

I faced the same problem. I tried few options suggested in this thread, but with the same result. What bothers me was that incognito mode allows me to access.

HERE'S MY SOLUTION:

Turn off ALL Chrome extensions and log-in again. It works for me!

I hope this info can help someone.

Regards.

Brad Elkin_66qrqm

I found a simpler workaround for Chrome. When you log in through https://id.atlassian.com/login and get the "OOPS" message, you'll notice that the URI in the address box is a lot longer (lots of session data). Something like:
https://id.atlassian.com/login/callback?application=jira&continue=https%3 <-snip->

When I removed everything after https://id.atlassian.com/login and refresh the page, I found that I could complete the login authentication

This doesn't require any cache clearing or restarting Chrome. Evidently the server is smart enough to handle the plain login request and create a proper session

solokazama

It actually helped me to fix that issue. Thanx:)

Colby.Heppell

THIS... this is the final thing that actually worked after unistalling Chrome etc etc.
THANKS SO MUCH

Nick Troon

Using the basic URL also worked for me after clearing caches etc did not work

Nenad Milevski_ix975q

This worked for me, thanks a lot

The problem is definitely related with some Chrome extension since clearing the cache and browsing data didn't solve it.

AndriesRombouts

I ran into the same issue. The problem was related to the chrome extension PoperBlocker. Disabling the extension fixed my issue.

DavidIAm

I found that I had an extension interfering with the redirect process called 'SkipRedirect' - when I removed it, my login problems disappeared.

(Its purpose is to make the interstitial page disappear on the way in, but apparently that stops something in the atlassian auth flows to fail)

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud