User access

Question

I was informed today (8/1) by 3 of my team members that they can no longer access our project in Jira.   The were able to access yesterday (7/31).   Nothing was changed to their access.

When I looked at the Admin/User screen for the site, I can see them as Inactive users with last login on 7/31.

When I look at the Project Setting\People screen for our project.  I do not see them listed.  When I try to add (add people), I am getting a message that states: "We cannot find that person on keyrpa.attlassian.net (cloud site), even though this person has been added a user to the site.

I have attempted to remove these person from the site, and re-add to no avail.

Any thoughts?

Angélica Luz · Answer

Hi @scott norris,

I saw that the ticket was already resolved and the issue was related to a conflict with the access pilot that an admin has initialized.

If you need further assistance, please let us know.

Regards,

Angélica

Angélica Luz · Answer

Hi Scott,

It looks like we'd need to investigate this in more detail. You will receive an email from our support portal shortly and once we come up with the final solution, we'll post it here as well.

Regards,
Angélica

Nic Brough -Adaptavist- · Answer

Your 4th user does not appear to be showing as inactive anywhere.  I'm not actually sure what the problem is now you know why the first three inactive users are not selectable.