In the old interface, we used the lock icon to restrict visibility of specific comments so only internal personnel could see those comments. That icon is no longer visible and we can't find it anywhere.
We do not want to restrict visibility to groups or ticket types - just individual comments that we don't want the customer to see.
Where can we find this function in the new interface?
This is a fairly urgent issue for us as it affects all ticketing activity. Our Support personnel are wasting time switching between the new interface and the old so they can add internal-staff-only comments to tickets.
If the old interface goes away, we have no way to do business effectively using JIRA.
