How do I avoid PAST DATES entered part of the Change Requests

Rangarajan Parthasarathy

Is there a way we can ALERT / PROMPT the user if they capture:

1. Change Start Date and Change End Date which is in past? i.e. Change Start / End Date <= today();

2. Change End Date is behind the Change Start Date? i.e Change End Date <= Change Start Date?

Please clarify.

 

Angélica Luz

Hi Rangarajan,

It's possible to set a validator in the transition on the workflow.
For example, if someone is closing a ticket and the start date is after the end date, it will show a message and they will have to set a start date and the end date (in the future).

You can test and check if it works for you.

Please, open the workflow for Change Requests and select a transition, in the example below I will use the transition "Pending":

Then on the right side, select "Validator" > Add Validator > Date Compare Validator > Add > Date: End date > Condition "<" > Compare with: Start date > Add > Publish workflow.

 

 

 

Hope this helps!

Regards,
Angélica