Select custom fields are not showing up in jira webhooks for comment_create, comment_update events

Question

Issue: Select type custom field data is not showing up in webhook data.

I have an issue on which there are some custom fields and all these fields are enabled on all screens. Webhook shows up when jira description or any other fields are updated (issue_create,issue_update). But when comments are added/updated the data received from webhook doesn't have this select type custom field while text type custom field and its value is present. Is there any way to make this available in the webhook information?

Srinivasa Nithin Yalla · Answer

@Harsh Choudhary: JIRA updated the webhook payload data in January. Here is the link to this change notice

https://developers.atlassian.com/cloud/jira/platform/change-notice-removal-of-comments-from-issue-webhooks/

Harsh Choudhary · Answer

We are also facing the same problem. We were using issue.updated event but unfortunately since last few days, we are only getting one event, comment.created when a new comment is added.

Mauricio Karas · Answer

Unfortunately the "comment.created" and "comment.updated" events will only send the comment information, the JSON payload will not contain all the information about the issue.

One possible workaround is to utilize just the "issue.updated" event, as this event is also triggered when you add or update a comment. This way the payload will come with all the issues data as well as any custom fields and comments.

Kind regards,
Maurício Karas