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Api call returns "The reporter specified is not a user"

unknown

Hello,

I am creating a Jira issue through an API call. It works most of the time but sometimes I get "The reporter specified is not a user" for some of the users in the account.

I can not identify any reason when I look at the permissions of the users, any idea why this might be happening ?

Thanks

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Wouter Bruinings

Hi @[deleted],

Not sure where your reporter data comes from but I encountered strange characters in the string that caused a similar issue for me.

Have you tried removing trailing whitespaces and strange characters from the value you are setting for the reporter field?

Kind regards,

Wouter

unknown

Hi Wouter, I fetch the reporter data from my Jira account, display in a dropdown to let the user select a reporter and call the API to create a Jira issue with the selected reporter data.

The white spaces are not the issue as I trim them before.

Thanks

unknown

I still have this issue , does anyone another idea?

TZAHIBEN

Having the same issue, happens all the time

unknown

We fixed this issue by using the "user name" not "user key" in the api call.

The problem was for some users, "user name" and "user key" were different.

TZAHIBEN

Thanks Cavit

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