Server blacklisting by JIRA

Question

Hello everybody,

There is a script which I have placed on a VM in my office network, whose basic job is to send out daily mails to all the team members with the issues in their respective buckets.

The basic idea of the script is that it calls the /auth/1/session to authenticate my JIRA creds (this happens just once), then using the JIRA ids of the team members to fetch their respective email IDs using the api/2/user?username= call, fetching the projects in their queues, forming a mail body and sending the mail out.

This script runs just once a day, as it is encapsulated within a *.bat file and run via the Windows Task Scheduler. The issue is this:

For about 3 weeks, it worked fine, sending mails out as intended. But suddenly it stopped working with the following error:

I suspect this to be a server blacklisting issue. Could you kindly throw some light on as to why this problem is occurring and how to possibly resolve this?

Thanks,

Sabhya Kaushal, India

Sabhya Kaushal · Answer

Thank you very much for your reply, Nic.

The statement 104.192.142.120 qc-hub.atlassian.net is part of the host file. The funny thing is that pinging both the URL as well the IP address is leading to a "Request timed out", surprisingly both from that VM as well as my local machine, which obviously belong to the same network.

But I am able to successfully browse JIRA from Chrome on my local environment. Any idea as to why this might be happening?

Nic Brough -Adaptavist- · Answer

Your instincts are right, the server is refusing the connection.  The error message suggests that it is a firewall or blacklist of some sort, rather than Jira.  Check Jira is running on the server, and then go through the security to see what is blocking your access.