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Screen configs not working

Rich Lowenberg2

I'm sure I'm doing something wrong, but this admin system is so complex that it's hard to figure out what.

I'm just trying to enable story points in my issues, so I can start using scrum methodology in Greenhopper. My default screen config has a time tab added with story points and time tracking. But when I create or edit an issue in JIRA, it doesn't appear.

Can I get a checklist of things to check? I've been looking at this for an hour already and still can't figure it out.

Accepted answers

Ruchi Tandon

Here are a few optons to check :

Check if the screen you are looking at is actually associated with the project and the issue type.
Go to Administration > Issue Fields > Custom Fields. Check and see whether the field Story Points has already been associated with the screens.
Check this document : https://confluence.atlassian.com/display/GHKB/Story+Points+Not+Shown+in+the+Sprint+Report
And also this one : https://confluence.atlassian.com/display/GHKB/Not+able+to+see+story+points+after+upgrade</li<>>

All comments

OmarA

Hi Rich,

Can I have your instance URL to look at it further?

Cheers,

Omar

Ruchi Tandon

Here are a few optons to check :

Check if the screen you are looking at is actually associated with the project and the issue type.
Go to Administration > Issue Fields > Custom Fields. Check and see whether the field Story Points has already been associated with the screens.
Check this document : https://confluence.atlassian.com/display/GHKB/Story+Points+Not+Shown+in+the+Sprint+Report
And also this one : https://confluence.atlassian.com/display/GHKB/Not+able+to+see+story+points+after+upgrade</li<>>

Rich Lowenberg2

Thank you! It was a matter of correct issue type assignments - the screen was configured to show story points, but the issue type I was using wasn't associated with story points. It's all working now. Thank you!

Rich Lowenberg2

postcards.atlassian.net. Thanks!

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