where does incoming email pick up the reporter

Question

cgauterio · Answer

Hi Thomas,

If the email in the From field any received messages does match the address associated with that of an existing JIRA user, this person will be the reporter of the issue. If that email address is not associated with an existing JIRA user, there are two alternatives:

* You can select the option “Create Users” if you want JIRA to create new user accounts from any received email messages whose “From:” field contains an address that does not match one associated with an existing JIRA user account.
* You can also specify the username of a default reporter, which will be used if the email address in the From: field of any received messages does not match the address associated with that of an existing JIRA user.

Please see Creating Issues through email for more details.

Hope this helps.

Cheers,

Clarissa.

Nic Brough -Adaptavist- · Answer

It examines the email sender and tries to match it to an existing user.