How can I enable wiki-style editing for comments on Jira descriptions and comments on cloud Jira?

Question

I am able to enter wiki-style text editing for descriptions and comments on my Jira as an admin, but people on my team are unable to do so, even after I have switched the fields to support wiki-style editing on them in my configuration menu.

Joe Bottensek · Answer

This did not help, as we are still seeing different experiences for different users, even on similar OS/browser configurations.  Any other ideas?

jesusoros · Answer

No they do not have the option to set their renderer on a per-user basis, my questions are aimed to detect how their browser is interpreting the renderer given by JIRA, because its funny that just a particular setup (Linux/Chrome) is reporting the problem.

And I have had previous issues with Chrome, for example on one instance that we installed like 2 years ago, I was not able to copy text and paste it on the wiki-style renderer; and this issue appeared only for people connecting via VPN. So it's something that might want to take a look at.

Please let me know if the information helps :)

Joe Bottensek · Answer

Do they have the option to set their renderer on a per-user basis?