nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service Desk Cloud "Share" option not appearing for Project Lead in Issues

Lynn Shriver

In Service Desk Cloud - When my Project Lead opens an issue, he is not given the option to "share" the issue. There was a time when the button appeared when he opened the issue, but now it is gone. What needs to be changed to get the "share" option back? This is the option that has disappeared for my Project Lead, who is also the Assigned, on the Issues in this Project.

Missing Share Button.jpg

Accepted answers

Lynn Shriver

This was a tough find, but... I did find it. Thank you to Larry Talley, in a post from March 28, 2018, you gave the exact location to where my problem was.

This is controlled at the global permission level

System - Global Permissions - "Browse users and groups", as soon as I added the agent to the correct group, he was able to see the Share button at the top of the issues as he opened them.

Here is the link to the community question where the answer was ultimately found:

https://community.atlassian.com/t5/Jira-questions/Which-permission-decides-if-a-user-sees-the-quot-share-this/qaq-p/301606

All comments

Victor Mutambuki

Lynn,

I'm using server version..not sure if there's much difference with cloud. However see the link below.

Adding request participants

Victor

Lynn Shriver

Thanks for the suggestion Victor, but I'm not finding the People > Request participants or People > Organizations option at the Administration level or at the Project level.

What's puzzling is that he had it and then at some point it went away.

Could I have adjusted a Project Permissions that would have removed the option? If so, I simply cannot figure out which setting it could be.

Guido Santo_9r2p6o

I think this is some bug...

I had the share button at the beginning of our evaluation few weeks ago and now it's gone for no reason. I deleted my test projects even completely, removed all schemes, workflows, screens etc. and started over fresh. Still no luck.

Apparently the permission scheme must have the permission "Edit issues" allowed for the role "Service desk customer - portal access". I have checked and it was enabled.

Not sure what's going on but I have tried anything on our cloud instance but no luck.

Lynn Shriver

This was a tough find, but... I did find it. Thank you to Larry Talley, in a post from March 28, 2018, you gave the exact location to where my problem was.

This is controlled at the global permission level

System - Global Permissions - "Browse users and groups", as soon as I added the agent to the correct group, he was able to see the Share button at the top of the issues as he opened them.

Here is the link to the community question where the answer was ultimately found:

https://community.atlassian.com/t5/Jira-questions/Which-permission-decides-if-a-user-sees-the-quot-share-this/qaq-p/301606

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud