Automation concept in more than one default user - Jira service desk linked issue Jira Software

SD Admin

Hi expert, 

I am not able to search for good documentation on the guideline for cloud JSD & JS automation. Not looking at any plugin from the marketplace but just Jira offered feature.

When I tried to setup the automation at JSD, the system forced to choose the default user to trigger the automation. I am assuming this usually assign to Project Owner.

Next, I have the developer in JS who will work for the linked issue created from JSD. This could be anyone (the assignee in the JS, which mean will not be the same default user from JSD, won't be the project owner)

Automation setup when linked issue workflow status changed in JS, it shall automatically change in JS status as well. 

With such, how the automation work since the user is confined to SD user but we have 2 different users here. One is SD user, another one is JS user which only limit access to Jira. 

I am curious to know how this concept works between JSD & JS in automation. Thanks

 

Earl McCutcheon

Hello,

For the Documentation i'd say start here:

• Automating your service desk

This article also covers your next first question as well:

Run rule as: By default, rules run as the person who created the project. Alternatively, you can run rules as the user who triggers the rule.

 For Transitioning a linked issue, this is something that is not available in Jira Natively and would require an add-on possibly something like Jira Misc Workflow Extensions using the Transition linked issues Post Function.  So natively there is not an automated option and the issues would need to be monitored locally for next steps and transitioned accordingly.

Lastly Check out the KB Article "Jira Service Desk: How Jira Service Desk works with Jira Core/Software"

Regards,
Earl