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JIRA Mobile app asking for "Time Spent" when I move a task to 'DONE'

Mal McKechnie

How do I switch off the JIRA Mobile app from asking for "Time Spent" when I move a task to 'DONE'?

I enter a time spent value, but the JIRA mobile app does not accept the entry.. therefore I can not move the task to 'DONE' in JIRA Mobile app.

My whole JIRA team (20+ users) experience the same issue on their mobile devices.

I'm surprised, my searches have not seen this issue raised by others in the community

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Carlos Khatchikian

Hey Malcolm, I am the Lead of Jira Mobile and would love to understand a bit more the problem...

Does this problem happen in iOS and Android?

Mal McKechnie

Hi Carlos,

Yes, this issue occurred on iOS and Android.

Mal McKechnie

JIRA had been set up such that when transitioning an Issue to 'DONE', you were forced to enter a "Time Spent". Which is great because we want to ensure time is recorded for each Issue. However, in the JIRA Mobile app JIRA would ask for a time spent. After entering a time spent and then attempting to transition to DONE, the app would throw up a message asking again.. "Enter Time Spent". Only option then is to cancel and return to the Issue page.

I removed the Transition link in the Workflow and replaced it.. and some how this has allowed the Transition to DONE without the need to enter time spent.

Moving forward, I would like to resolve this so that an Issue will not Transition to DONE unless a time has been entered, but not until this bug in the JIRA Mobile app has been fixed.

Carlos Khatchikian

"Enter Time Spent" is a custom field? Is it a number field?

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