View status of linked issues

Question

Hello,

Is this possible within JIRA? We use Jira service desk 3.11.0 and JIRA 7.8.0.

We are currently facing a conundrum, we would like to view the status and actual Fix version of an escalated ticket.

E.G Scenario. Level 2 escalates a ticket to Level 3, Level 3 assigns a Fix version to their ticket! Level 2 would want to see the Fix version of the ticket without having to go on the Level 3 ticket.

Level 2 would also want to pull report from their board which would have that information.

Gezim Shehu [Communardo] · Answer

It's definitely a must if you want to get into deeper level of customization/automation.

Shehzad Mohammad · Answer

I keep hearing of ScriptRunner. Will definitely give it a try. Thanks for your input.

Gezim Shehu [Communardo] · Answer

Since you mentioned Service Desk Portal, I figured this was needed.

It's "Extension for Service Desk for JIRA".

In your case, within JIRA Software, I would suggest to use scripted fields (you would need ScriptRunner installed) and the field context for the desired project could display on the fly info/text , in your case Fix Version of linked issue.