How can I manage SLA in JIRA OnDemand?

Question

In my proof of concept I use a standalone version of JIRA+VertygoSLA. But now my companie wants to use JIRA OnDemand and this plugin is not available.

Is there another way to manage SLA on JIRA OnDemand?

Thanks!

Erik Westra · Answer

We have taken the application offline, we are now using Jira Service Desk. The source code can be found here: https://github.com/Rhinofly/JiraToSladiator

Renjith Pillai · Answer

Tough, the closest possible way is to do the following:

* Use REST interfaces of OnDemand to query for issues (JQL) which have crossed SLA (or about to cross SLA based on your use case)
* If you want to avoid JQL, create and save a filter which has the conditions for the SLA
* Use REST interfaces itself to transition or comment on the issues (or take any appropriate action)

If running and external system is not feasible a semi manual way is to create the above filter and create subscriptions for those filters (daily) and someone needs to action upon those issue manually.

Erik's solution looks very interesting.

Erik Westra · Answer

We are now using Sladiator and developed an application that acts as a proxy: http://jira-to-sladiator.rhinofly.net/