How to transfer project and all its configuration and contents to another jira-instance ?

Question

Currently we are maintaining the customers' jira-project on our jira cloud-instance. The project is now finished and the customer now wants to maintain the jira-project on a new jira cloud-instance of their own.

Is it possible via the export-import utility to export the complete project, inclusive all configuration (f.ex. field config, workflow config, ...) and all its attachments to the new jira-instance ?

Or do we need to pre-configure the destination project before we import ?

Please provide me with some steps i need to follow.

Andy Heinzer · Answer

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JVHE · Answer

Thank you for your feedback.  This explanation must be sufficient for us.

Andy Heinzer · Answer

Jira Cloud does not have single project exports nor does it have single project imports.   It is possible to move this data to another cloud instance, however it's much easier to do if you want to duplicate ALL the jira data in that Cloud site, and not just this one project.   If that explains your use case here, please see How to restore a JIRA Cloud application backup into another JIRA Cloud application

However if you have other projects in your Cloud site that you do not want to provide to your client/customer, then the number of steps is considerably longer, but achievable. Essentially what you would need to do would be to create a backup of your Jira Cloud data, and then restore it to another Jira instance (this could be a Cloud or Server installation).  From this restored copy, you would then need to delete all the projects that you don't want to provide to your client.   By doing this on the restored clone, you can then create a new XML backup and provide that, along with the appropriate attachments to your client.  With that data they can then import this complete Jira XML backup into a new Cloud site.

Migrating from Jira Cloud to Server applications - could be used in this case, but if you're only deleting other projects in the backup, you don't have to go to Server.   You could do this in another cloud site.   We frequently see customers that want to merge Jira sites, which requires you to go to Server in order to be able to do single project imports.   Since it doesn't sound like that applies here, it's probably much easier to just copy your Jira cloud into another test cloud site first, and then remove all the extra data that you don't want this client to have, generate a new backup and provide that data to them.