Jira mobile app issue

Question

Hello,

I simply can't access through the mobile app to my account.

After I enter my credentials there is only loading sign and nothing happens. Looks like it struck. From PC all works fine. I've already tried wi-fi connection, connection through mobile data provider, reload phone and reinstall the application.

Regards,

Igor

Carlos Khatchikian · Answer

Igor,

I am the Team lead of Jira Mobile. Can you please send us an email with screenshots and information please to jira-mobile@atlassian.com so we can help you sort out this problem?

Alexey Karakhtanov · Answer

Hi Manon,

Same thing happens to me and my colleagues.

Web version is working fine, but mobile app is struck on dropping inside a project (list of projects is loading well).

We are using both Android and iOS applications.

Regards,

Alexey

Manon Soubies-Camy · Answer

Hello Igor,

Does it work for any of your colleagues or are you the only one not able to log in to the mobile app? Are you on iOS or Android?

Could you be impacted by this bug: JIRA mobile app login cannot handle MS Azure redirect?

- Manon