How to reset resolution in dropdown list to "Please select..."

Question

Hi!

On the last step ("Done") in our workflow everyone must choose correct resolution (we use Resolve screen) but there is current resolution (like - "QC passed") on the top of the list and sometimes people automatically leaves current resolution but really they must choose something like "Cancelled".

Is there a way to reset the list to prevent a human factor? "Please select..." must be on the top of the list.

Thanks!

Manon Soubies-Camy · Answer

I do trust you when you say it doesn't work :)  but on my Jira Cloud, when I clear default, I always have "Please select..." (even if I've already set a resolution on another issue, it doesn't memorize it and stays on "Please select...").

@Nic Brough -Adaptavist- seems pretty sure about it, so I don't know if it's worth opening a ticket to Atlassian support? I don't get why it would work on my end and not on yours :/  and can't find anything about it in the documentation.

Igor Koposov · Answer

I've cleared defaults and got the same resolution on the top of the list

Manon Soubies-Camy · Answer

That's weird because I've tried it on my Cloud instance before, and I do have "Please select..." when I clear defaults!

- Manon