favicon shows broken image after upload

Wesley Weingartner

go to System, Look and Feel, reset the favicon

confirm I see the atlassian one in setup.

refresh board and see the atlassian favicon in browser.

try to upload a 16x16 ico file, or another png, or a jpg, or 20 different icons that I use as favicons in other websites. click upload.

favicon changes from atlassian one to a broken image link.

refresh board and see a broken image link for a favicon.

try every variation that comes to mind to no avail.

Totally broken.

Earl McCutcheon

Hello Wesley,

The ICO filetype should fail as an unrecognized filetype, on an error similar to this:

Failed to upload image from file <Filename>.ico.

The MIME type image/vnd.microsoft.icon is unsupported. PNG, JPG and GIF images are the only supported formats.

So, you are going to want to use a .PNG formatted image as covered in "Configuring the look and feel of your Jira applications":

The favicon appears typically to the left of your browser's URL field, and on browser tabs displaying a page on your Jira site. To upload a favicon, make sure it's in PNG format, with dimensions of 32x32 pixels, 71x71 DPI, and with 8-bit color depth.

But you noted that this was erring on a PNG that you tested can you check the properties of the test PNG file to make sure the depth and pixel sizes were correct?  

If you are on a aMAC or Linux system run the following on the command line to get the info:

• sips -g all /path/to/file.png

if you are on a Windows machine:

• Right click > Properties > Details

Regards,
Earl