Added transition and validator to the workflow, they do not work

Question

Hi guys,

Just wondering if anyone can help me on this issue.

I want Jira to require comment for each change of a task or sub-task while they are either in "To-Do" or "In Progress" status.

Actually initially i want to do it for specific field changes (such as start and end dates) but couldn't find a way to do so. If anyone could give me some tips, I would greatly appreciate it.

Anyway here is what I have a problem with:

1. I am working with a C2: Project management workflow.

2. I added a transition on that workflow that goes from Status "To-do" to Status "To-do" and screen  C2: Project Management Edit/View Issue Screen

3. I proceeded to a create a Filed Required Validator that required a comment

4. Published the workflow.

I still can change a task and no comment is required from me, when I do that.

unknown · Answer

Thanks, Earl!

Maybe I've done something wrong due to my novice Jira level. It could be of great help if I could chat with anyone on the support team to replicate the error. It is entirely possible that somewhere along the line I made a mistake configuring the transition with validation.

Earl McCutcheon · Answer

Hello  Dmitry,

Thank you for reaching out and I did a few tests on a staged Cloud instance using the Field Required validator and was not able to reproduce this behavior, and to look into this further we have created a Support request so our Cloud Team can look into this further.

You should receive an e-mail momentarily with the request details or log into the customer portal and review your open requests here:

- https://getsupport.atlassian.com/servicedesk/customer/user/requests?status=open

Let me know if you have any issues accessing the support request

Regards,
Earl