Hi,
We have an issue that we activated the support portal for Jira service desk but the user can't see all the issues he opened through the portal. Can you please help us in solving this issue.
Hi @Software Consultancy
Welcome to the community!
Please have a look at the below KB and validate have granted the permission for that respective customer.
https://confluence.atlassian.com/servicedesk025/using-custom-permission-schemes-754977475.html
https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html
Maybe it's just a matter of filtering issues? Status?
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