How to automatically reopen Jira issue upon issue update

Question

Hi,

I want to be able to reopen an issue when a comment or email comment is received.

Everything I read points to using Listeners, but I cannot see the "Listener" tab/option under Advanced section in System  (even though I am an administrator).

Please help.

FYI - we have Zoho desk integrated (what seems to be) via a webhook.  It is Zoho desk updates that I want to be able to trigger reopening of a Jira linked issue.

Thanks and regards,

Wilson

Wilson Nheu · Answer

Thanks for the quick response, Alexey.

I will look into web hooks more.

Alexey Matveev · Answer

Hello,

Jira Cloud does not have listeners. You can see the following ticket:

https://jira.atlassian.com/browse/JRASERVER-31598

You should use web hooks