Need to generate a new License Key for a new Server ID

Question

We moved JIRA from one server to another. The Server ID on the new server is different from the old one so we will need a new License Key. However, the My Atlassian dashboard does not show where I can enter the new Server ID to get a new License Key. How can I do this? Note: we have a very important demonstration to our Army customer in 5 business days so this is a very urgent matter for us. Thank you for your support.

Regards,

Mark A. Gray, mark.a.gray@saic.com

Josh Steckler · Answer

When you migrate Jira data from one server to another, your server ID will come with you. I assume you've stood up a new server but haven't moved data yet?

Alexis Robert · Answer

Hi Mark,

you don’t need to generate a new license  key, the old one will work just fine.

You just need to make sure that the old server is not running at the same time than the new one.

Let me know if this works,

—Alexis