How to get email notification when a specific user does an action in the project.

Niels Mansveld_jj64k6

I have the following scenario. In our project we have a client group active who can create issues en add comments to our project.

To manage these tickets we would like a specific project rol (administrator) to get notifications when someone in the Client group does something.

I have found the notification schemes but I can't find a way tot say "When client does *** notify projectrole Administrator.

unknown

You can't do something like that as far as I know.

As a workaround, create events, add in the notification scheme the administrator rol and fire those new events in new transitions with the condition "Only users in group/role/group custom field" (you customer). Also, put conditions in the other transitions so your client can't execute actions without these events.

If you have Jira Service Desk, you could use automation and use the public comments as triggers, for example.