When I highlight some text in viewing form in Confluence, I can see Jira's icon. I click it and then I can see dialog window with error message: " * The required field Linked Issues is not available in this dialog. You will need to create your issue directly in JIRA. " And there is nothing I can do from Confluence page in order to create a task in Jira. This field "Linked Issues" is not required, I've made it optional in Fields configuration. So I have no idea how to fix that now, could anyone help me to handle this problem?

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot create issue from Confluence

Rina_sbcipt

When I highlight some text in viewing form in Confluence, I can see Jira's icon. I click it and then I can see dialog window with error message:

The required field Linked Issues is not available in this dialog. You will need to create your issue directly in JIRA.

And there is nothing I can do from Confluence page in order to create a task in Jira. This field "Linked Issues" is not required, I've made it optional in Fields configuration.

So I have no idea how to fix that now, could anyone help me to handle this problem?

Accepted answers

All comments

Victor Mutambuki

Rina,

Do you've your JIRA and Confluence connect using Application links?

More infö from the link below
https://confluence.atlassian.com/doc/use-jira-applications-and-confluence-together-427623543.html

Victor

Rina_sbcipt

yes, I've checked, it's connected using Application links, it's fine there

Victor Mutambuki

Rina,

The link attached should have the steps necessary to create tickets from confluence.

Victor

Rina_sbcipt

This issue appears only for one project and only when we create via viewing mode, not editing. So I assume everything is fine with links. And I checked all configurations in Jira about this project, everything should be fine, but it's not apparently.

Grigory Salnikov_0hffsd

Hi!

How does this project differ from other ones? Is it the last created?

Rina_sbcipt

it's the first created. Some issues types are not available there comparing with other projects, different workflow scheme, but everything else is pretty much the same. And in first place everything was fine for this project too, I could create via viewing page task, but now there is error notification about Linked Issues field, but it's not required field.

Paz Grimberg

Hi there,

If you like to enhance jira issue creation from confluence, check out Jcreate, new app which allows you full Jira experience including system fields such as "Linked Issues"

You can try it from here

Dan Breyen

Hi @Rina did this get resolved? I'm wondering if it's still an issue now. If it is, and everywhere else it works, I'd suggest opening a ticket with Support.

If it's resolved, could I ask a favor? If you could post the solution and mark it resolved.

Thanks,

Gonchik Tsymzhitov

+1 interesting

- app links good

- part of tickets and projects works

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-cloud

confluence-cloud