Error message when linking Bitbucket Cloud to JIRA Cloud

Question

Hi there,

I'm trying to create a link between Bitbucket Cloud and JIRA Cloud. I am an admin on both sites. The repos I want to link are owned by my Bitbucket team (not by me, although I am a member of the team that owns it).

In JIRA, when I go to DVCS Accounts > link Bitbucket account:

I choose the team that owns the repo in the dropdown allowing me to choose the account to link. But I get this error every time:

I get the same error when I try to link the 2 applications via JIRA > Projects > Add item > Integrate Bitbucket (as in this post).

Anyone know what I'm doing wrong?

Thanks!

Ben Upham_ntq8qz · Answer

Thank you so much, Delphine! I will try that.

Ben

Delphine Foo-Matkin · Answer

Hi Ben,

The Atlassian support team had to refresh our Bitbucket instance in order for the error to go away. If they don't reply to you here, I suggest you a log a case with them.

Ben Upham_ntq8qz · Answer

I am also having this issue. I am an Admin in Bitbucket and a Site Admin in Jira but when I try to link the two on the DVCS page I get a 500 error page.

Thanks,

Ben