Is there a support telephone number for JIRA or a third party JIRA support?

Question

We are currently acting as second line support for our clients and need to be able to automatically segment support requests by company as they are imported via the email integration we set up. The only identifier we have at the point that JIRA receives the request is the company email ‘@.' (Requestor) We need to be able to use this information to be able to streamline the flow of requests per company. Does anyone know a way that we could do this? Workarounds are also welcome? But the goal is to be able to automatically identify customers using the 'Reporter field' Note: Reporters most likely won't have JIRA accounts so we need to be able identify companies without having to create groups or individual profiles for reporters.

Danyal Iqbal · Answer

Yes, you should be able to perform a string search on this field (single line text field type)

See Message handler to configure the defautl reporter such that the email address is appended to the end of the description.

You can parse the description for email addresses using script runner or scripted fields.

Kike Ayoola · Answer

Thanks for the swift response! Will I then be able to use a string search on this field?

Also is it possible to take the 'From' address and send that to the email field in JIRA?

May I ask how you did this please?

Danyal Iqbal · Answer

Add a custom field called email which contains the email address of the sender to identify the company.