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Closed issues showing on Scrum Backlog Board

Anida Softic

Hi guys, I m facing with one issue while configuring Scrum boards for three projects.

We are using new workflow for three different issue types and default jira workflow for other unassigned issue types. We created one shared Sprint ( sprint 1) for three projetcs. We are not using Resolved screen/Resolution.

The problem is that closed issues are displayed in backlog for active sprint.

- The status of the issues is closed.

- "Closed" status is mapped to DONE/CLOSED column ...The last column on the right side (Columns board settings)

Is there any solution for fixing this problem and making closed issues not visible on backlog?

Accepted answers

All comments

Moses Thomas_08kyb0

@Anida SofticJira marks issues completed when resolution status is set to Done, so set resolution status to done, your problem will be fixed.

Best!

Jack Brickey

can you verify that the Resolution of the Done issues is indeed set? This is a requirement to have the not show up.

Jonny Adams

@Anida Softic You can move the Closed status to Unmapped if you do not want issues to appear on your sprint board at all once they are Closed.

Alternatively, you can create a "Quick Filter" on your board and give it a JQL query that excludes the Closed status. Then you can just click the quick filter of/on while you view your sprint board.

Jack Brickey

but i don't think that is what Anida is asking. She is saying they are showing in the Backlog board not the sprint board. I agree completely that a "Hide Done" QF is a great filter to have on a board. I use that all the time to remove clutter when reviewing remaining work w/ the team.

Jonny Adams

I could be totally wrong here, but I believe that active sprints that display above the backlog on the backlog board inherit the configuration from the sprint board. I've run a quick test on my test server instance and that is what I have observed. In my experience, unmapping removes a status from view on both boards.

Anida Softic

Hi Thomas, thank you for you answer. I have one defect with Status=Closed and Resolution=Done ( Closed status is mapped to Done Column in the board settings) but still, it is showing up in my Scrum backlog!

Anida Softic

Hi Jack, thank you for you answer. I have one defect with Status=Closed and Resolution=Done ( Closed status is mapped to Done Column in the board settings) but still, it is showing up in my Scrum backlog!

Anida Softic

Hi @jonny Adam, We want for closed issues to show up on Active Sprints in the DONE column so we can be aware how many issues have been resolved (closed) durint the sprint but I want them to not show up in Sprint list on Backlog .. I tried with Quick filters, and that could be possible solution, but I read specification about JIRA 'JIRA Software does not display issues from the last column of the Scrum board configuration in the backlog section. If your closed issues are not mapped to the last column of the board, then they would be displayed in the backlog' and would like to figure out what is wrong on my backlog.

Anida Softic

@Moses ThomasI created new issue and set resolution to done, and Status to closed...But still able to see it on backlog...

unknown

@Anida Softic When an issue is closed or moved to done , It will show up in the sprint backlog and the issue number will have a strike on it and in your case you are asking what can be done so that you don't see the issues which are done in the active sprint backlog the best way is to use a filter TO DO, So that you can only see the issues which have to be worked

unknown

Dania Ilmas_isk0wc

I was facing the same issue and I had mapped the Done column to closed but apparently the last column in my board was "Blocked". I had added that there so it wont get in the way of normal workflow for my team. JIRA however had the idea that that was the final resolved state. As soon as I changed position and made the last column done it fixed itself and everything went back to normal.

Here is a reference:

https://confluence.atlassian.com/jirakb/closed-or-resolved-issues-are-appearing-in-the-scrum-board-backlog-779159078.html

David Cook_f2k07y

Hi all, there's a better solution to this than modifying your workflow or just accepting that things are hidden once you put in a resolution. Instead, use the "openSprints()" variable along with the NOT operator. Example shown below:

AND NOT (Status = Done AND Sprint not in openSprints())

i.e. - NOT the ones that are done, unless they're in an active sprint.

Hoping this helps some people who stumble across this thread in the future. Best of luck, all

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