Customise view screen in JIRA Cloud

Question

How do I change the screen configuration for the Item view screen? I have tailored the screen, as a test, just to have one field, yet the view shows all this information that I am not wanting - Related knowledge base links, SLA details, Votes, watches.

I don't want any of this. I just want to see the one field that I put into the screen definition.

It has been mentioned I need to alter some underlying basic configuration screens to remove all these additional fields that I do not need. Where do I find this screen?

Stephen W · Answer

If you define the view screen just to have selected fields, then this is all that's should be displayed.

Unfortunately, this product is unable to deliver this kind of functionality.

Yogesh Mude_u145qk · Answer

HI @Stephen W

Welcome to the community!

Related knowledge base links, SLA details, Votes, watches.

If you have been created project as Service Desk type and applied the SLA then obviously you will be able to see the SLA details.

Regarding Votes and Watcher we cannot hide those fields these are the default fields available on each and every type of Project like Business, Software, Service desk etc..

I don't want any of this. I just want to see the one field that I put into the screen definition.

System default fields (Created, Updated, Votes, Watchers, Assignee, Reporter) you will be able to see on each issue View screen.

If you want to see only one field then you create a screen and add that field that you want to see on issue view screen and associate this screen to view issue operation and add this screen to screen scheme and then apply to the project but this field you will be able to on details section and other fields(Votes,watcher...) are also visible.

https://confluence.atlassian.com/adminjiraserver071/project-screens-schemes-and-fields-802592517.html