Zephyr: How to solve "Too many incorrect logins for this account." ?

Question

I guess, I'm not the first one who asked this question but I couldn't find a solution yet how to solve the problem.

Everytime I try to connect to Jira Server via Zephyr, I get the error message "Too many incorrect logins for this account ..."

Any idea how to solve this problem? More infos needed?

* Capture for Jira, Browser: 3.0.2.3
* Jira Cloud
* macOS High Sierra
* Chrome browser

Sven Mones · Answer

Thanx, Fraser.

Fraser Colmer [Zephyr] · Answer

Sven,

Thanks for leaving your comment on the Atlassian portal, but please see our link below to have direct correspondence with Team Zephyr's support staff. They will be able to answer any technical questions you may have.

https://support.getzephyr.com/hc/en-us (submit a ticket)

Thank you,

Team Zephyr