Whenever I try to add a user with gmail ID, it says that the invite couldn't be sent. Why is this happening. How to correct this situation?
Hi @Hariharan KR
Welcome to the community!
Please refer to the below question that has been raised by one of the users for the same reason, Hope it help.
https://community.atlassian.com/t5/Jira-questions/New-User-Invitation-Email-Not-Sent-Out-on-Jira-Cloud/qaq-p/775295
Go to User profile/user then hit on Resend button.
Still not resolved then please create a support ticket to Atlassian as this is Cloud instance.
It seems to be permission issue, when my role got promoted to site admin, I was able to add the user.
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